Once your order is placed, it will be processed within 1-2 business days. Delivery times vary based on your location:

• Within Nigeria: 3-5 business days
• International Orders: 7-14 business days, depending on the destination and customs processing.

We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 30 days of delivery for a full refund or exchange, subject to the following conditions:

• The product must be unused and in its original packaging.
• Proof of purchase is required (e.g., order confirmation email or receipt).

Please contact our customer support team to initiate a return.

To change your shipping address:

1. Log in to your account on HerbalifeBall.com.
2. Go to “My Account” and select “Address Book.”
3. Click “Edit” next to your current shipping address or “Add New Address” to enter a new one.
4. Save the changes. Ensure you update your shipping address before placing a new order.

Once your order has been shipped, you will receive a confirmation email with a tracking number. To track your order:

1. Log in to your account on HerbalifeBall.com.
2. Go to “My Orders” and select the order you want to track.
3. Click on the tracking number link to view the latest status of your shipment.

You can receive customer support by:

• Email: [email protected]
• Phone: +2349030002709
• Live Chat: Available on our website during business hours Our support team is available to assist you with any queries or issues you may have.

If you realize that you entered an incorrect shipping address, please contact our customer support team immediately. If the order has not yet been shipped, we will update the shipping address for you. If the order has already been shipped, we will work with the carrier to redirect the package if possible.

HerbalifeBall.com ships to many countries worldwide. To check if we ship to your country:

1. During the checkout process, enter your shipping address.
2. If your country is listed in the drop-down menu, we can ship to your location. If your country is not listed, please contact our customer support for further assistance.

We strive to ship all items in one package whenever possible. However, depending on the size and availability of the products, your order may be shipped in multiple packages. You will receive separate tracking numbers for each package if this occurs.