Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is placed, it will be processed within 1-2 business days. Delivery times vary based on your location:
- Within Nigeria: 3-5 business days
- International Orders: 7-14 business days, depending on the destination and customs processing
Creating an account on HerbalifeBall.com is easy:
- Click on the “Account” icon at the top right corner of the homepage.
- Select “Register” and fill in the required information, including your name, email address, and a password.
- Click “Create Account” to complete the process. You will receive a confirmation email to verify your account.
To change your shipping address:
- Log in to your account on HerbalifeBall.com.
- Go to “My Account” and select “Address Book.”
- Click “Edit” next to your current shipping address or “Add New Address” to enter a new one.
- Save the changes. Ensure you update your shipping address before placing a new order.
Once your order has been shipped, you will receive a confirmation email with a tracking number. To track your order:
- Log in to your account on HerbalifeBall.com.
- Go to “My Orders” and select the order you want to track.
- Click on the tracking number link to view the latest status of your shipment.
For your security, we do not store your credit card information on our servers. All payments are processed securely through our payment gateway, ensuring your information is protected.
Sales tax is charged based on the applicable laws and regulations of the destination state or country. The sales tax amount will be calculated and displayed during the checkout process before you complete your order.
HerbalifeBall.com ships to many countries worldwide. To check if we ship to your country:
- During the checkout process, enter your shipping address.
- If your country is listed in the drop-down menu, we can ship to your location. If your country is not listed, please contact our customer support for further assistance.
We strive to ship all items in one package whenever possible. However, depending on the size and availability of the products, your order may be shipped in multiple packages. You will receive separate tracking numbers for each package if this occurs.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 30 days of delivery for a full refund or exchange, subject to the following conditions:
- The product must be unused and in its original packaging.
- Proof of purchase is required (e.g., order confirmation email or receipt).
Please contact our customer support team to initiate a return.
We apologize for any inconvenience caused. If you received the wrong item, please contact our customer support team immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
If your order arrives damaged, please contact our customer support team within 48 hours of receiving the package. Provide a detailed description of the damage and include photos if possible. We will work with you to resolve the issue promptly, either by sending a replacement or offering a refund.
Once you have contacted our customer support team and received authorization for your return, please mail the item to the following address:
HerbalifeBall Limited Returns Department
Plot 19B Unity Avenue Oko-filling B/stop LASU Road Igando Lagos, Nigeria
Ensure the package is securely sealed and include your order number and return authorization in the package.
You can receive customer support by:
- Email: [email protected]
- Phone:+234 903 000 2709
- Live Chat: Available on our website during business hours Our support team is available to assist you with any queries or issues you may have.
If you realize that you entered an incorrect shipping address, please contact our customer support team immediately. If the order has not yet been shipped, we will update the shipping address for you. If the order has already been shipped, we will work with the carrier to redirect the package if possible.
If you need to change or cancel an order, please contact our customer support team as soon as possible. If your order has not yet been processed, we will be able to make the necessary changes or cancel it. If the order has already been processed or shipped, we will guide you through our returns process once you receive the item.
Yes, we offer pre-orders for items that are temporarily out of stock. If an item is available for pre-order, it will be indicated on the product page. You can place your pre-order as you would with any other item, and we will notify you once the item is back in stock and ready to be shipped.